Reactive Moderation

Reactive Moderation lets admins review posts that have been: 

• Reported by users
• Automatically flagged based on set keywords
• Automatically flagged by AI.

👉 Want to review all posts before they’re published? Check out Proactive Moderation.

Reporting unwanted content

Manual Reporting

Users can report posts they find inappropriate by clicking the three dots in the top-right corner of any post and selecting “Report…”. These reports go straight to the Moderation Inbox.

Keywords auto-detection with Worker Bees

Global Admins can set up Worker Bees to detect specific keywords and trigger moderation alerts. To learn how to set up a Worker Bee, click here.

AI Post Moderation

AI automatically scans posts for unwanted content the moment a user hits “Publish.”

When a post is flagged byAI, it is sent to the Moderation Inbox and labeled accordingly. The system uses two layers of detection:

1. Content Toxicity Detection

AI flags content that includes:

• Sexual content
• Violent language or imagery
• Harassment or bullying
• Profanity

If triggered, the post appears in the inbox with a corresponding label.

2. Fair Play Rules

Admins can define custom rules via the Fair Play Rules page.

Go to:
Dashboard → Settings → Templates → Fair Play Rules

This lets you tailor what the AI flags based on your community guidelines.
Learn more about Fair Play Rules.

Auto-Hiding Content

Admins can set a report threshold to auto-hide posts or comments after a certain number of reports.

Set it up here:
Dashboard → Settings → General → Set Report Limit

Set the limit to 1, and flagged content will be hidden automatically.

Moderation Inbox

All flagged content - whether reported manually, by keyword or via AI - goes to the Moderation Inbox. Go to: Dashboard → Streams → Moderation → Reported

Who can access it?

• Global Admins
• Org Unit Admins
• Location Admins
• Stream Admins
• Content Moderators

They can either approve or remove a post. Once removed, the post becomes invisible to users.

📌 Tip: Reported posts can also be reviewed directly in the Stream in the web app.

Moderation History

Need to check what’s already been moderated? Click on the “History” tab in the inbox.

You’ll be notified of new items by a red dot on the bell icon at the top-right of your Dashboard.

User Notifications

By default, users receive a message if their post or comment is deleted.
Want to turn this off?

Go to:
Dashboard → Settings → Feature Flags
Uncheck: ‘Send chat messages to users when moderating or removing posts or comments’