Submit feedback

You can submit your ideas and feedback to us using this specific Help Center Article. The ideas and feedback you submit here are known as ‘Insights’.

What are Insights?

Insights differ from feature requests in one key aspect: They communicate the "why", not just the "what."

An example Insight might be something like this: “We find that old posts on busy streams get lost easily and are difficult for our employees to find again because they have to scroll through all the posts on the stream to locate them” instead of “We would like the ability to search on the mobile app.” This may seem like a small change, but it makes a huge difference.

How can you submit an Insight?

To submit an Insight, follow these steps:

When using the Beekeeper Admin Dashboard:

1. Go to the Dashboard in the Beekeeper web app
2. Click 'Provide Feedback' in the top right corner and you'll be taken to this Help Center Article
   
3. Go to the bottom of this page and select "Submit a request"
4. Select "Submit Feedback"
5. Enter the details of your Insight and click submit.

What happens when you submit an Insight?

Feedback from users and admins is the foundation on which we improve the Beekeeper platform. We are happy to receive a lot of diverse insights every week. These insights get linked to feature ideas by our product managers. The product managers are then responsible for weighing expected development efforts against value and decide on the order in which feature ideas get developed.

Even though we would love to, the amount of feature ideas is too high for the Beekeeper product team to regularly provide updates on. That's why we focus on the ones we know we'll be delivering in the near future.