How can I get help and support?

The Help Center is a great place to learn more about Beekeeper and to find answers to any questions you may have, but if you can’t find what you’re looking for, there are a few ways you can get in touch.

Any user can contact support through both the web app and the mobile app, or by emailing support@beekeeper.io. If you need to report a bug, here is some guidance to help you provide the right information.

We'll reply to any questions that you have within 24 hours.

How to Contact Support via the Web App

Click the Help button in the bottom left-hand corner of the screen:

This will open a dialogue box, in which you can leave us a message and upload any relevant attachments such as screenshots.

How to Contact Support on Android

Click ‘More’, then ‘Help and Support’, then ‘Contact Support’.

You can then either search for a Help Center article or click the speech bubble icon in the top right-hand corner to take you to the Contact Us page.

Here you can leave us a message and upload any relevant attachments such as screenshots.

How to Contact Support on iPhone

Click ‘More’, then ‘Help and Support’

You can then either search for a Help Center article or click 'Contact Us' to the contact page.

Here you can leave us a message and upload any relevant attachments such as screenshots.

Please return to the 'My Tickets' page (More > Help & Support > pencil icon, as pictured above) to check for any responses to your message. 

Contact us by email

You can also contact us directly via email to support@beekeeper.io.