Video & Audio Calling on Mobile

This feature is currently in Early Access.

Ensure teams stay connected—wherever they are—with built-in Video & Audio Calling. This feature allows seamless 1:1 or group communication directly within chat threads, tailored for dynamic frontline collaboration.

With Video & Audio Calling, users can:

• Start a 1:1 audio or video call from a private chat or from the user’s profile.
• Receive incoming call notifications via push and in-app alerts.
• Use essential in-call controls: mute/unmute, switch camera, end call.
• Enjoy a consistent experience on both iOS and Android.

Make or Receive a Call

1. Open any chat (individual or group).
2. Tap the phone or video camera icon in the top right corner.
3. The call will ring all participants who are part of the conversation.
4. During a call, control your mic and camera, or end the call when finished.

Manage incoming call notifications

Users can choose whether they want to receive incoming call notifications in the mobile app. To manage this setting, go to More → Settings → Call Notifications. When this setting is turned off, incoming call notifications will no longer be delivered to that user.

Call logs in chat threads

Call activity is shown directly in chat threads, helping users quickly understand what happened and take the next step. Call logs are available on web and mobile, in both 1:1 and group chats.

Call log notifications include:

• Missed call – shown when a call was not answered or was declined.
• Call started – shown when a call begins. On mobile, users can join an ongoing call directly from the chat. On web, ongoing calls are shown as a notification only, with a note to use the mobile app to join.
• Call ended – shown when a call ends, together with the call duration.

Important Considerations

• To ensure your calls connect properly, make sure all participants are using the latest version of the app, and have opened the app at least once to activate the calling service.
• This feature is designed for occasional use to support work-related day-to-day communication. Excessive use may lead to a restriction or limitation of access.
• Some features might not be accessible in all regions. The functionality of this feature is confirmed for use within the European Union, Switzerland, United Kingdom, the United States and Canada.

FAQs

Why am I not receiving incoming call notifications? 
There can be three reasons:

1. Call Notifications are turned off in the app settings. To check this, go to More → Settings → Call Notifications.
2. Focus Mode on iOS is suppressing alerts. To mitigate, allow calls from everyone in your focus settings (Settings > Focus > Do Not Disturb > Add  Everyone), or whitelist the Beekeeper app for that focus mode (Settings > Focus > Do Not Disturb > Allowed Apps).
3. You didn’t open the app after updating or installing. To mitigate, click on the app once so the calling provider automatically registers you.

I joined the call but no one can hear me. 
Make sure the Beekeeper app has been granted Microphone permissions (on iOS: Settings > Privacy & Security > Camera > Beekeeper), and that you are unmuted.

Why do calls drop when I switch to another app? 
Only the future version will support background calling and picture-in-picture (PIP), so please keep your app in the foreground during your call.

Why can’t I see or manage other participants in a group call? 
Participant management features are not yet available. Group calls are planned for future updates with full visibility and control.

What happens if I’m logged into two devices during a call? 
Simultaneous logins can cause inconsistent behavior (e.g., notification going to the wrong device). Improvements to multi-device handling are in progress.

[iOS] Why can’t I call someone I’ve never messaged before? 
Calls are only possible with contacts you’ve previously interacted with via messages. Create a new chat with that user, and then you can call them.

[Android] Can I receive a new call while I’m already in another call? 
No, incoming calls are not surfaced during an active call session. This will be improved in a future version.

[iOS] Why do my calls come in as a banner instead of full screen? 
This is the default setting on iOS, but you can change this behavior by going into your Settings > Apps > Incoming Calls > Changing from Banner to Full Screen.